Effective Date: 25 November 2025
Presethic Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data you provide when you interact with our Website. By accessing and using the Website, you agree to the terms of this Privacy Policy.
1. Information We Collect
1.1 Personal Information
We may collect personal information that you provide directly to us when you make a purchase, register for an account, or contact us for support. This may include your name, email address, and other details necessary for completing your transaction or assisting with your inquiries.
1.2 Payment Information
We do not collect or store any payment data on our Website. All payment processing is handled securely by third-party payment providers. You will be required to provide your payment details directly to the third-party provider during the checkout process.
2. How We Use Your Information
2.1 Processing Orders
We use the information we collect to process and fulfill your orders, including sending you a confirmation email and providing support.
2.2 Communication
We may use your information to communicate with you regarding your order, provide customer service, and respond to inquiries.
2.3 Improvement of Services
We may use your information to improve our Website, products, and services. This includes analyzing customer trends and usage patterns to enhance user experience.
2.4 Marketing and Promotions
If you have opted in, we may use your email to send promotional offers, product updates, or other marketing communications. You can opt-out of these communications at any time by following the unsubscribe instructions provided in the email.
3. Data Security
3.1 Security Measures
We utilize a range of security protocols to safeguard your personal information when you make a purchase or interact with our Website. Our measures include data encryption, strict access controls, and ongoing security evaluations to prevent unauthorized access, modification, disclosure, or destruction of your personal data.
3.2 Data Protection
While we take significant precautions to protect your data, please be aware that no system can guarantee absolute security. We regularly assess our security measures and make improvements to ensure that your data is kept safe.
4. GDPR and Data Protection
4.1 GDPR Compliance
We adhere to the General Data Protection Regulation (GDPR) by implementing necessary technical and organizational measures to secure and maintain the confidentiality of your personal data. This includes:
- Conducting regular audits to ensure compliance.
- Providing staff training on data protection practices.
- Following key data protection principles to ensure transparency, accountability, and user control over personal data.
4.2 Data Subject Rights
You have the right to access, correct, delete, or restrict the processing of your personal data. For more information, please refer to the “Your Rights” section below.
5. Extra-EEA Transfers of Personal Data
5.1 Transfers Outside the EEA
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). We ensure that these transfers comply with applicable data protection laws and implement sufficient safeguards, such as standard contractual clauses or other legal mechanisms, to protect your information.
5.2 Consent to Transfers
By using our Website, you consent to the transfer and processing of your data outside the EEA, where necessary, in accordance with applicable data protection laws.
6. Strong Customer Authentication (SCA)
6.1 Security for Transactions
We meet the Strong Customer Authentication (SCA) requirements to enhance the security of online transactions. SCA uses two or more verification elements (knowledge, possession, or inherence) to confirm our customers’ identities during the payment process, in compliance with PSD2 regulations.
7. PSD2 Requirements
7.1 Compliance with PSD2
We comply with the Payment Services Directive 2 (PSD2) regulations, which require the implementation of SCA for most online card transactions. This ensures that our customers complete a two-factor authentication process before finalizing a payment, providing an extra layer of security for your online transactions.
8. Third-Party Payment Processors
8.1 No Payment Data Storage
We do not collect or store any payment data. All payments are securely processed by third-party payment providers. These providers handle all aspects of payment processing, including the collection of payment details. You are subject to the terms and privacy policies of the third-party payment processor at the time of the transaction.
8.2 Payment Provider Responsibilities
By proceeding with a payment, you consent to the third-party payment processor’s terms and conditions and acknowledge that Presethic Ltd is not responsible for any issues related to payment processing.
9. Data Retention and Deletion
9.1 Retention Period
We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Personal data may be retained for a longer period if necessary for legitimate business purposes, such as legal or regulatory obligations.
9.2 Data Deletion
You may request to have your personal data deleted by contacting us at [email protected], subject to any legal and contractual obligations we may have. We will process your request in accordance with applicable laws.
10. Your Rights
Under the GDPR, you have the right to:
- Access: Request a copy of the personal data we hold about you.
- Rectify: Request corrections to inaccurate or incomplete personal data.
- Delete: Request the deletion of your personal data under certain conditions.
- Restrict Processing: Limit how we use your data.
- Object: Object to the processing of your personal data.
- Data Portability: Request the transfer of your data to another service provider.
To exercise any of these rights, please contact us at [email protected].
11. Cookies
11.1 Use of Cookies
We use cookies to enhance user experience, analyze usage patterns, and improve the functionality of our Website. Cookies are small text files placed on your device that allow us to recognize your preferences and understand how you interact with our Website.
11.2 Managing Cookies
You can manage cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of the Website.
For more information on how we use cookies, please refer to our Cookie Policy.
12. Changes to This Privacy Policy
12.1 Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the updated version will be effective immediately upon posting. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
13. Contacts
If you have any questions or concerns about this Privacy Policy, or if you would like to exercise your data protection rights, please contact us at:
Email: [email protected]
Address: Presethic Ltd, 167-169 Great Portland Street, London, England, W1W 5PF